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Video Reviews







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Welcome to the Arbor Experience


Every Arbor Mortgage client is asked to complete a short survey at the closing of their mortgage transaction. Recent surveys can be viewed here.  These are actual client reviews of their own Arbor Experience, unedited and uncensored (except to remove personal information).


Based on client ratings from the past year, 9 out of 10 clients would recommend Arbor Mortgage to a friend



Closing Date:


Location:


06/02/10


Grand Rapids, MI






Loan Officer:

        

Overall Experience:


Service

Excellent

Process

Excellent

Knowledge

Excellent

Timeliness of Approval

Excellent

Communication

Excellent

Met Expectations

Excellent

Understanding

Excellent



Delivered on Promise

Excellent

Recommend to Friend

Yes


Comments:

Great Service!



Closing Date:


Location:


06/02/10


Hopkins, MI






Loan Officer:

        

Overall Experience:


Service

Excellent

Process

Excellent

Knowledge

Excellent

Timeliness of Approval

Excellent

Communication

Excellent

Met Expectations

Excellent

Understanding

Excellent



Delivered on Promise

Excellent

Recommend to Friend

Yes


Comments:

Easy!




Closing Date:


Location:


05/28/10


 Woodhaven, MI






Loan Officer:

        

Overall Experience:


Service

Excellent

Process

Excellent

Knowledge

Excellent

Timeliness of Approval

Excellent

Communication

Excellent

Met Expectations

Excellent

Understanding

Excellent



Delivered on Promise

Excellent

Recommend to Friend

Yes


Comments:

Adrian and Beth were both very friendly yet professional.  They made my home buying experience really painless and smooth.  Excellent communication, which is key.




Closing Date:


Location:


05/28/10


Greenville, MI






Loan Officer:

        

Overall Experience:


Service

Excellent

Process

Good

Knowledge

Good

Timeliness of Approval

Excellent

Communication

Excellent

Met Expectations

Excellent

Understanding

Excellent



Delivered on Promise

Excellent

Recommend to Friend

Yes


Comments:

I was very impressed with Mallory and Billie Jean.  They were friendly, informative, and so understanding and helpful!! :)




Closing Date:


Location:


05/28/10


Hartford, MI






Loan Officer:

        

Overall Experience:


Service

Excellent

Process

Average

Knowledge

Excellent

Timeliness of Approval

Good

Communication

Excellent

Met Expectations

Good

Understanding

Excellent



Delivered on Promise

Excellent

Recommend to Friend

Yes


Comments:




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